Support
At OCLC, we are committed to helping you build the very best
collections. Our team of experts is available to provide support, advice,
and training throughout your collection building process. With a current
Annual Maintenance Agreement (first year fee included in the CONTENTdm purchase price)
you will receive:
- Access to Web-based Help, Tutorials, and Installation and
Administration files to help you learn about CONTENTdm features or
troubleshoot issues on your own.
- Technical phone and e-mail support from professionals who know our
software inside and out during the term of your Annual Maintenance Agreement.
- Prompt response to all support inquiries.
- Upgrades to your current version of CONTENTdm during the term of your Annual
Maintenance Agreement.
- Automatic e-mail notifications with relevant news and product
announcements.
Looking for training or consulting help?
To learn about upcoming workshops and training in your region, please contact your Regional Service Provider. Your Regional Service Provider can also provide you with CONTENTdm Implementation Services that help guide you through key decisions and tasks in order to achieve results for your organization more quickly.
User Community
Users of our software often support each other by sharing both their general and specific experiences with digital collection development. We assist by providing contact information (with approval) for those with similar collection interests and technical environments. Let us know how we can help you.
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